Information and Ordering
How to Order
As we make all our baskets to order we don’t offer online ordering, however ordering and enquiring are very simple. You can email us via the contact us page (please remember to check your spam folder if you’ve not heard anything within a day or two). You can also get in touch via WhatsApp on 07865 532609, or by phone on 01294 829012 or 07865 532609.
When making custom-made items we aim to get as close as we can to the measurements given without exceeding them – that way your baskets will always fit! When working out the size you’ll need, we suggest allowing 2cm clearance on the width. The height and depth are up to you, but for the height at least 1cm and possibly 1cm on the depth (if you want the option of having the baskets sit back a little from the front edge). Alternatively, you can give us the space measurements and we’ll deduct the clearances.
Because we make everything to order, if you would like your storage baskets, shopping, washing, linen, storage, or log basket slightly smaller or larger or a different colour, it’s no problem at all. We love that we’re making the baskets especially for you – not just getting them out of the stock room!
To discuss your requirements or ask a question please email Alison using the contact form or send a message via WhatsApp on 07865 532609 or call on 01294 829012 or 07865 532609 and we’ll take it from there.
Visit Us
If you are in the vicinity, why not call into the Workshop in West Kilbride where you can see baskets being made and place your order.
The workshop is generally open Monday to Friday 9 – 5 but best to call in advance (01294 829012) if you’re planning a visit as we are not always there. If you get the answering machine, please try the mobile 07865 532609.
The address for the workshop is: 4 Arthur Street, West Kilbride, KA23 9EN
Delivery Costs
Small items – up to 2kg in weight we can send via Royal Mail and costs around £6 – £9 usually.
Parcels above 2kg we usually send with our overnight carrier service: APC overnight. The cost will depend on the number of baskets, but starts at £11.
Parcels to the islands and Northern Ireland will be different. We will advise the cost on enquiry.
We currently don’t ship overseas.
Payment
We accept payment by cheque or bank transfer (via internet or telephone banking). We take cash and cheques in the shop.
We don’t require deposits but ask for full payment at least 2 weeks before making.
We are not VAT registered
THANK YOU!